Return, Exchange and Refund policy.
Customers have 7 days to inspect IDOLCAM and products upon receiving. Custom IDOLCAM units with Gold Plated Name Tags are not refundable.
Customers have to contact us at (Support (at) IDOLCAM) and try to remedy the issues first. If issues can't not be solve, we will provide a RMA number for the return, exchange or refund.
Customers will cover the shipping for returning the product.
Warranty Policy.
IDOLCAM is warranted for 1 year free of defects under normal use. We do not warrant damages caused by drops, crashes, accidents and water damage.
We support accidental repair service at the cost of parts only.
Users will cover the shipping for the repair.
Global Shipping Fee
We offer global shipping and our products are currently shipped direct from the factory in Shenzhen. We ship via DHL and some countries with FEDEX. The cost of shipping an IDOLCAM VIP package is $45USD and we covers $25 of the shipping fee, while the customer covers a $20 flat rate fee.
Customers have 7 days to inspect IDOLCAM and products upon receiving. Custom IDOLCAM units with Gold Plated Name Tags are not refundable.
Customers have to contact us at (Support (at) IDOLCAM) and try to remedy the issues first. If issues can't not be solve, we will provide a RMA number for the return, exchange or refund.
Customers will cover the shipping for returning the product.
Warranty Policy.
IDOLCAM is warranted for 1 year free of defects under normal use. We do not warrant damages caused by drops, crashes, accidents and water damage.
We support accidental repair service at the cost of parts only.
Users will cover the shipping for the repair.
Global Shipping Fee
We offer global shipping and our products are currently shipped direct from the factory in Shenzhen. We ship via DHL and some countries with FEDEX. The cost of shipping an IDOLCAM VIP package is $45USD and we covers $25 of the shipping fee, while the customer covers a $20 flat rate fee.
