Return, Exchange and Refund policy.
Customers have 14 days to inspect IDOLCAM and products upon receiving. Custom IDOLCAM units with Gold Plated Name Tags are not refundable.
Customers have to contact us at (Support (at) IDOLCAM.com) and try to remedy the issues first. If issues can't not be resolve, we will provide a RMA number for the return, exchange or refund.
Warranty Policy.
IDOLCAM is warranted for 2 years free of defects under normal use. We do not warrant damages caused by drops, crashes, accidents and water damage.
We support accidental repair service at the cost of parts only and we never charge for labor.
Free Shipping on Orders Over $150
We ship via DHL and some countries with FEDEX. The cost is a flat rate $20USD for all orders under $150. Typical delivery time is around 5-7 days for DHL and Fedex to reach most countries around the global.
Customers have 14 days to inspect IDOLCAM and products upon receiving. Custom IDOLCAM units with Gold Plated Name Tags are not refundable.
Customers have to contact us at (Support (at) IDOLCAM.com) and try to remedy the issues first. If issues can't not be resolve, we will provide a RMA number for the return, exchange or refund.
Warranty Policy.
IDOLCAM is warranted for 2 years free of defects under normal use. We do not warrant damages caused by drops, crashes, accidents and water damage.
We support accidental repair service at the cost of parts only and we never charge for labor.
Free Shipping on Orders Over $150
We ship via DHL and some countries with FEDEX. The cost is a flat rate $20USD for all orders under $150. Typical delivery time is around 5-7 days for DHL and Fedex to reach most countries around the global.
